Refund Policy

I take great pride in the quality of my products and want you to be pleased with your purchase! If you are not completely satisfied, please contact me at: sales@balibagsbysheena.com or 760-918-0612. Please refer to your order number when contacting me. We will gladly return or exchange any item within 14 days of receipt. All returns must be returned in the same condition it was received.

Your refund will be processed within 5 business days after your item is received. You will be notified via e-mail when your refund has been processed. Your funds will be credited back to the original card of purchase and the shipping charges are non-refundable. Please allow 2-4 business days for the refund to appear back on your bank card once you receive a refund notification.